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Policies and Service

Policies and Service

The World Parrot Trust is dedicated to saving parrots and has been funding conservation and welfare projects worldwide since 1989. When you buy merchandise from the World Parrot Trust online stores you are helping to save parrots. We will be adding new products and extra features over the next few months, so come back regularly.

Customer Service

Our customer service goal is simple: We are committed to providing total satisfaction to our customers. Every time, guaranteed.

Contact us at usa@parrots.org or call +1 863 956 4347 9:00 AM to 4:00 PM EST weekdays. Please feel free to drop us a line to share your thoughts on the site, all comments are welcomed.

eStore Policies

We appreciate your business and support. We offer a full return and exchange policy for all products not intended for birds.

We regret that we are unable to receive any items intended for birds as their health is our top priority. Returned items carry the potential of spreading bacteria, viruses, germs or other disease-causing pathogens that can be extremely harmful to your bird. 

Although we are unable accept returns for these items, we welcome any and all questions prior to ordering.  

For all other items, simply return the item for a prompt, full refund or exchange to the address listed below. Please include the packing slip that came with your item or a note with your name, address, and reason for the return. Once we have received your package, we'll send you a replacement or a full merchandise refund.

Please note
Shipping costs will not be refunded.

Gift Exchange:
If you are returning an item received as a gift, you may exchange it for another item or a gift certificate of equal value.

Damaged Item:
If you wish to return an item because of an error on our part or you received something damaged, the World Parrot Trust will cover all costs associated with returning the merchandise.

Send all returns to:

World Parrot Trust - USA,
P.O. Box 935
Lake Alfred, FL 33850

If you have any questions or concerns about your exchange or return, please call us at +1 863 956 4347.